Team Lead Customer Service & Logistics
Wilmar Europe Oleochemicals & Biofuels in Rotterdam is a fast growing and international processor and trader in the plant based oleochemicals industry. We are a strong proponent of sustainable growth and are strongly committed to corporate social responsibility and are a pioneer in that field in our industry.
Wilmar Europe's head office, where the trade and commercial activities for Europe are handled, is located at Delftseplein next to the Central Station in Rotterdam.
Team Lead Customer Service & Logistics
As Team Lead you will manage the Alcohol & Derivatives Customer Service team on an operational level, ensuring the delivery of goods are executed in line with contractual agreements in the most efficient and cost-effective way in accordance with internal company procedures. This includes arranging transportation from storage/tolling facilities to customers all over Europe while keeping customers satisfied in terms of logistics solutions. In this role you manage a team of six and you report to the CSL Manager.
Main responsibilities:
- Manage the team in day-to-day operations (from order entry to ready for invoicing, vendor managed inventory, consignment stocks, implementation of service level agreements, etc.) and act in case of extraordinary issues in logistics, tolling operations, and carrier management
- Monitor and ensure Customer Service Logistics performance against optimal costs
- Ensure excellent relationships with customers, including visits
- Manage customers contract fulfilment and minimise backlog of outstanding contract agreements
- Manage non-conformities and customer complaints
- Ensure timely and correct invoicing to customers
- Contribute to budgeting forecasts by operational inputs and create SPOs timely
- Be the interdepartmental interface with various stakeholders a.o. Commercial, Customer Service, Finance, IT
- Escalate operational issues to next level management when needed
- Analyse and evaluate strategic information (freight cost, storage cost, contract management, SLA, etc.)
- Coordinate, manage and develop relationships with third parties, warehousing, suppliers, and production site(s)
- Identify process bottlenecks and implement solutions in a timely manner
- Lead and execute projects when assigned
- Lead, develop, motivate, and appraise the team, set SMART team and individual goals
- Maintain SOPs and training tools for the team and assist the manager with this process when necessary
We are looking for a candidate with:
- Bachelor’s degree
- At least 4 years’ experience in a customer service and/or logistics position
- Speaking/reading/writing fluent English and at least one other European language, preferably Dutch, Italian, Spanish or French
- Good people and leadership skills
- Good skills in MS Office and in ERP software
More about Wilmar Europe
Wilmar Europe Oleochemicals & Biofuels in Rotterdam and Wilmar Oleochemicals in Rozenburg (Botlek-Rotterdam) together form the Wilmar Europe organization, which in turn is part of Wilmar International. Wilmar International is founded in 1991 and is headquartered in Singapore. Today, Wilmar is a world leader in processing, trading and merchandising oilseeds, edible oils and sugars, specialty fats and oleochemicals, biodiesel and grain. It has more than 500 factories and an extensive distribution network in China, India, Indonesia and some 50 other countries on all continents. Wilmar is a strong proponent of sustainable growth and is strongly committed to corporate social responsibility and is a pioneer in that field in her industry.
Wilmar Europe's head office where the trade and commercial activities for Europe are handled, is based in Rotterdam. In addition, Wilmar Europe has offices in Germany, France, Spain and Italy and joint ventures in Italy, Poland, Switzerland, Ukraine, and the United Kingdom.
Quality, service, and reliability are the cornerstones to Wilmar’s reputation as an international processor and trader in the edible oils and oleochemicals industry. For further information about Wilmar visit our international website wilmar-international.com
We offer you:
A dynamic job based in the city centre of Rotterdam within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe offers good salary and benefits package:
- 30 days holiday per year
- 13th month
- A bonus scheme
- Pension plan paid in full by Wilmar
- Participation in the employer's collective fitness scheme & bike plan
- Various other insurances paid for by Wilmar
- Partial work from home options
If you wish to be considered for this position, please submit your application online with your curriculum vitae (in English) via werkenbijwilmar.nl
For recruitment agencies:
We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.
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