Team Lead Customer Service & Logistics


Wilmar Europe in Rotterdam is a fast growing and international processor and trader in the plant based oleochemicals industry. We are a strong proponent of sustainable growth and are strongly committed to corporate social responsibility and are a pioneer in that field in our industry.

Wilmar Europe's head office, where the trade and commercial activities for Europe are handled, is located at Delftseplein next to the Central Station in Rotterdam.

Due to the continuous growth and expansion of our activities, we are currently looking for an experienced and motivated:

Team Lead Customer Service & Logistics


In this role you manage one of our Customer Service & Logistics teams whilst supporting the team in the day-to-day business. Ensuring that the delivery of goods sold to customers is executed in line with contractual agreements & procedures in the most efficient and cost-effective way. This includes arranging transportation from storage and or tolling facilities to customers all over Europe, safeguarding customer satisfaction in terms of logistics solutions.

Main responsibilities:

  • Monitor and ensure Customer Service Logistics performance against optimal costs
  • Ensure excellent relationships with customers (including visits)
  • Manage customers contract fulfilment and minimise backlog of outstanding contract agreements
  • Manage non-conformities and customer complaints
  • Ensure timely and correct invoicing to customers
  • Contribute to budgeting forecasts by way of operational input and create SPOs timely
  • Be the interdepartmental interface with various stakeholders a.o. Commercial, Customer Service, Finance, IT
  • Escalate operational issues to next level management when needed
  • Analyse and evaluate strategic information (freight cost, storage cost, contract management, SLA, etc.)
  • Coordinate, manage and develop relationships with third parties, warehousing, suppliers, and production site(s)
  • Identify process bottlenecks and implement solutions in a timely manner
  • Lead and execute projects when assigned to
  • Lead, develop, motivate, and appraise the team & set SMART team and individual goals
  • Maintain SOPs and training tools for the team and assist in this regard to the manager when necessary

We are looking for a candidate with:

  • Bachelor’s degree or equivalent work experience
  • Must have at least 4 years’ experience in a supervisory customer service and/or logistics position
  • Speaking/reading/writing fluent English, preferably Dutch. Other European language (German or French) are advantageous
  • Excellent interpersonal and leadership skills
  • Good skills in MS Office software and ERP software
  • Ability to propose and implement improvements
  • Well organized individual with a strong work ethic

More about Wilmar Europe
Wilmar Europe in Rotterdam and Wilmar Oleochemicals in Rozenburg (Botlek-Rotterdam) together form the Wilmar Europe organization, which in turn is part of Wilmar International. Wilmar International is founded in 1991 and is headquartered in Singapore. Today, Wilmar is a world leader in processing, trading and merchandising oilseeds, edible oils and sugars, specialty fats and oleochemicals, biodiesel and grain. It has more than 500 factories and an extensive distribution network in China, India, Indonesia and some 50 other countries on all continents. Wilmar is a strong proponent of sustainable growth and is strongly committed to corporate social responsibility and is a pioneer in that field in her industry.

Wilmar Europe's head office where the trade and commercial activities for Europe are handled, is based in Rotterdam. In addition, Wilmar Europe has offices in Germany, France, Spain and Italy and joint ventures in Italy, Poland, Switzerland, Ukraine, and the United Kingdom.

Quality, service, and reliability are the cornerstones to Wilmar’s reputation as an international processor and trader in the edible oils and oleochemicals industry. For further information about Wilmar visit our international website

We offer you
A dynamic job based in the city centre of Rotterdam within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe offers good salary and benefits package:

  • 30 holidays per year
  • 13th month
  • A pension scheme paid in full by Wilmar
  • Participation in the employer's collective fitness scheme
  • Various other insurances paid for by Wilmar
  • Partial work from home options

If you wish to be considered for this position, please submit your application online with your curriculum vitae (in English) via


Wilmar Europe is growing significantly and has a demand for ambitious professionals to join our organisation. Employees make the difference; this is the reason why we are always looking for new enthusiastic colleagues who want to be part of our success. Wilmar Europe offers a dynamic and international work environment. We appreciate if our employees take their own initiative and bring in new ideas, next to taking responsibility.
Our European headquarters is in the city centre of Rotterdam near the Central Station.

For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

You are applying for the job Team Lead Customer Service & Logistics at Wilmar Europe Trading (WET.CSOPL.170).

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